Unified Messaging

released as a separate server role with exchange 2007, the UM services have been enhanced with each service pack and major release.  UM provides for a universal Inbox of email, voicemail and incoming faxes if implemented.

UM is built into the mailbox server role to provide for a universal inbox of email , voicemail and incoming fax.  used to be a seperate server role.  now part of mailbox server role installation.

UM does not eliminate PBX or VoIP phone system.  it enhances the voicemail feature to be integrated with exchange

Um featrures

outlook voice access (OVA) - call inbox to access VM, email, calendar, contacts (all read to the user with text to speech)

voice mail preview - uses speech to text to take a voicemail and put a preview in your mailbox. uses best guess words

incoming fax - requier fax vendor allow faxes to be sent to your inbox in tif format

play on phone - allow user to play their voicemail on a phone rather than PC speaker

auto attendant - default prompts but can be company specific prompts

 

UM configuration

deploy and configure telephony components

• - provision PBX line, organize channels and deploy voIp gateways

Configure UM elements

• create Um dial plan
• create and config your Um IP gateways
• create and config UM mailbox policy
• create and config UM auto attendants (optional)

Enable users, associate a policy and configure their PIN settings

Addittional configuration settings shown when editing.

UM Mailbox policy

UM IP Gateway

Hunt group added to dial plan



















Auto Attendant

A fallback auto attendant without "respond to voice commands" enabled.

Call stats/Reports

Enable for a user

Enable from user's mailbox account.